Why should I start Zendesk automation?

Automating customer service processes speed up your work and increase your productivity. It gives us the tools to solve customer concerns in an efficient, satisfactory and budget-friendy manner.

Let's check out some tools to automate your Zendesk customer service.

1. Integrate WooCommerce with your Zendesk

Understanding your customer is one of the most important factors for good service. In order to do that you need to know your customers order details and metrics.

We probably all agree, looking for them takes a lot of time. This is where the WooCommerce Integration for Zendesk comes in.

You will be automatically shown your customer's last order and tracking details.

With 1 click, you can see all orders of your customer.

You will also be able to see important metrics such as: customer lifetime value (CLTV), avg. order amount, customer since, number of tickets, number of reviews.

2. Auto Apply Zendesk Signatures

Companies with multiple domains or brands know the issue: the more signatures you have, the more time you need to search the correct one and the riskier to mix them up.

Now imagine how much time you could save if the mail signature would automatically be applied. This is exactly what the Zendesk Signature app does!

The app detects the email address your customer is writing to and automatically applies the correct mail signature.

You save a lot of time by not having to search for the right mail signature macro.

There is also no more risk to apply the wrong signature.

3. Auto Merge Duplicate Tickets

We all know those customers who send multiple tickets in a short period of time. You end up wasting time answering them multiple times or searching for duplicate emails.

Now what's the answer to the problem? Correct, you need to be able to easily recognize the duplicates and merge them into 1 ticket.

The Auto Merge Duplicate Tickets notifies you when a customer has multiple open tickets.

With 1 click you are able to merge the duplicate emails.

You can see and reply to all emails in 1 ticket.

4. Use Google Translate for Zendesk

If you want to expand your business, one of the most efficient ways is to localize your website.

You might ask yourself, but how can I provide customer service in multiple languages? It will cost us a fortune to hire agents for every language!

You're completely right! That is why you should automate translations in Zendesk.

Google Translate for Zendesk automatically translates tickets to your own language and translates your reply back to the customer's language.

You can provide support in more than 100 languages.

To better keep track of the tickets, the message in your own language will be added as an internal note.