Are you also wasting your time by manually searching your customer's order details?
Now you can see your customer's last order details & metrics automatically when a chat opens with the WooCommerce® Zendesk Chat Integration!
How It Works:
- When a customer starts a chat, you will automatically see your customer's last order details (based on his email address).
- With 1 click, you can see all his orders.
- You can also see all important Metrics: e.g. Customer Lifetime Value (CLTV), Avg. Order Amount, Customer Since, Number of Reviews,….
Features:
- Save 41 seconds per ticket on average – this means cost savings of 6-8 working hours per month per agent
- Automatically view the last order details at a glance
- View all orders of the current chat with 1 click
- Track the customer lifetime value (CLTV), avg. order amount, customer since, number of tickets, number of reviews
- Based on the metrics the calculated customer's score shows your support how valuable the customer is for your business
- Works with multiple WooCommerce stores – automatically matches the customer to the corresponding store
- Compatible with Returns & Exchanges Pro – view the number of returns, the latest RMA cases & all past RMA cases of the current customer
- Fully WPML (multi-language) compatible
- Installation within a few minutes Installation Instructions
- Full HTTPS encryption and GDPR compliance
We have developed the WooCommerce Zendesk Chat Integration for our customer support. It helps us understand who the customer is, what he needs & how we can serve him. We have tested it with 10 000s of chats to optimize it.
This app is also available for Zendesk Support and Zendesk Sell.
If you need an adjustment or a new feature, just send us an email to [email protected]
