How To Automate Zendesk: 5 Essential Apps for More Sales
If you want to grow your company, you have to fully embrace automation. You can achieve tremendous success if you leverage the automation apps and plugins available online to enhance your customer experience.
A study by Nucleus research found that marketing automation tools improve productivity by approximately 20%. Here are the 5 essential apps to increase your sales: read more
If you want to grow your company, you have to fully embrace automation. You can achieve tremendous success if you leverage the automation apps and plugins available online to enhance your customer experience.
A study by Nucleus research found that marketing automation tools improve productivity by approximately 20%. Here are the 5 essential apps to increase your sales:
1. Google Translate for Zendesk Chat
Chat with your customers in their native language. Let the app translate your customers' message and translate it back into your native tongue. By providing multilingual support you can reach much more customers and improve customer satisfaction.
2. Use Google Translate for Zendesk
This app makes it possible for you to reply to customers in more than 100 languages. That way you can reach customers around the world and increase sales easily.
3. Shortcut Quick Selector for Zendesk Chat
Set your most common chat replies and chat flow - when a customer starts a chat, you will automatically see the shortcuts in the sidebar, then just click on the shortcut to automatically apply and send your reply. It saves around 13 seconds per chat, which means cost savings of 18 hours per month per agent.
4. Woocommerce Integration for Zendesk Chat
The WooCommerce integration will help you see your customers' last order details & all their orders with 1 click when they start chatting with you. You can also see all important Metrics: e.g. Customer Lifetime Value (CLTV), Avg. Order Amount, Customer Since, Number of Reviews. This app saves you a lot of time and will help you solve your customers' inquiries in no time.
5. Decision Tree for Zendesk
This app drives more sales by improving your customer satisfaction & experience. The decision trees will help you provide consistent & high customer service, it will reduce complex requests to a few clicks.
So, no matter who answers the tickets, you can still provide high quality & same consistent service which will satisfy your customers. This also reduces the handling time of your agents.
All these apps will help your team improve your company's sales while providing excellent customer service. A win-win situation for you and your clients!
