3 Ways to Improve the Customer Experience with Automation
Automation is an integral part of your business that can enhance and optimize the capabilities of your website and services.
Always remember great service matters! In a business, customers not only expect high-quality products but also services. Each interaction with a customer either builds up or tears your business down. Therefore, the foundation of your business success is good customer service skills. read more
Automation is an integral part of your business that can enhance and optimize the capabilities of your website and services.
Always remember great service matters! In a business, customers not only expect high-quality products but also services. Each interaction with a customer either builds up or tears your business down. Therefore, the foundation of your business success is good customer service skills.
So, how can you increase customer service satisfaction in just a very short time, let's say for only 30 minutes? Some of you are thinking that it's impossible, but it's not! In a short time, you will be able to be very efficient.
Here are some of the plugins which can help you and your team to be efficient, and can deliver customer service satisfaction:
1. Amazon Translate for Zendesk
This app automatically detects & translates the customer's message. You then simply write your reply in your language, and the app translates it again into the customer's language. To easily keep track the app additionally adds an internal note, showing the message in your own language
The Amazon Translate app helps you grow your business by providing multilingual customer service. Customers feel more comfortable writing in their own language and have most trust in your company.
2. Decision Tree for Zendesk
Your customer support is the backbone of your great customer experience. With the decision tree for Zendesk, you can create decision trees for your most common requests. These decision trees reduce complex requests to a few clicks. It makes it easy for your agents and customers to understand technical processes and troubleshooting issues. This speeds up your productivity and you will be able to solve your customers' concerns in a very efficient way, which leads to higher satisfaction.
It also helps you and your team to provide high-quality & consistent customer service.
Still not convinced? Here are some other benefits of the decision tree for Zendesk:
3. Auto Merge Duplicate Tickets
The Auto Merge Duplicate Tickets app helps you merge duplicate tickets automatically.
You will see all new, open or pending tickets of a user in the sidebar & merge them with 1 click.
Manual searching & merging takes roughly 3 minutes. Automatic merging takes 2 seconds. Therefore, this app saves at least 4-5 hours per agent per month on average.
All these automation apps will save your business a lot of time and will increase customer satisfaction. Processes are getting much smoother and your service is getting more consistent, no matter which agents answers. This again will help you to earn your customers' loyalty and support.